Location: Albuquerque NM
Company Name: Presbyterian Healthcare Services
Occupational Category: 43-6013.00,Medical Secretaries
Date Posted: 2020-02-10
Valid Through: 2020-03-11
Employment Type: FULL_TIME
MEDICAL GROUP FRONT OFFICE SPEC - CLERICAL FLOAT POOL - PRN (.001 FTE) - VARIED (Job ID: 6864)
Type of Opportunity: Per Required Need
Work Schedule: Varied Days and Hours
Location: US:NM:Albuquerque:Rev Hugh Cooper Center
High School Diploma or GED
Minimum 18 months of work experience in office or healthcare with MD interaction required
Coordinates the encounter or episode process for the customer/patient including scheduling appointments, entering referrals, updating patient demographics and facilitating the Advanced Access process
Schedules patient appointments according to guidelines by providing documentation of scheduled appointments, procedural instructions and location directions. Monitors the daily patient schedule, places reminder calls and identifies no shows for rescheduling.
Ability to review schedule, anticipate errors and take corrective action.
Verifies patient demographics and insurance information.
Answer telephones, takes complete and accurate message and relays information appropriate party to support operational aspects of patient care. Ability to answer questions regarding hospital and departmental operations, policies and procedures.
Retrieves information from files as requested and assembles paperwork and reference material as requested by patients or providers. Responsible for following HIPAA confidentiality guidelines while performing all duties. Responsible for responding to requests within the scope of the job to include mailing or faxing requested material to PHS departments and other appropriate facilities.
Maintains and fosters effective customer relations with patients, providers and the public by listening, responding, and documenting customer phone inquiries and complaints. Attempts to resolve complaints in the moment and enters complaints/compliments into Advocate.
Enters referrals into EPIC to support patient care.
Exhibits extensive knowledge and understanding of the Advanced Access Process.
Monitor provider schedules and correct as needed.
Work with provider/nurse team to ensure patient access.
Follows team appointment and same day appointment guidelines.
Generate and track Team appointments and Access forms
Recognize calls requiring special handling and attention following the EMTALA procedures and redirects the call accordingly.
Initiate the referral process and faxing of approved referrals. Also providing answers to patients inquires regarding a referral or the referral process.
Attend monthly meetings.
Competencies and skills:
SKILL-Ability to effectively interact with customers to understand their needs and explain data
SKILL-Demonstrated ability to communicate effectively in person and via telephone with members, employer groups, brokers, physicians, and physician office staff using strong dialogue and customer service competencies.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, national origin, sexual orientation, gender identity, marital status, disability, protected veteran status, or any other characteristic protected by law. Presbyterian Healthcare Services is a drug-free and tobacco-free employer with smoke free campuses.