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Network Services Coordinator

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Location: Arlington Heights IL

Company Name: Encore Event Technologies

Occupational Category: 49-3023.00,Automotive Service Technicians and Mechanics

Date Posted: 2020-02-10

Valid Through: 2020-03-11

Employment Type: FULL_TIME


Encore believes in the growth and development of every employee.

From Driver to Director, you'll see it a hundred times.

We believe that our greatest asset is our people, and in that we are serious about preserving the knowledge and expertise that our employees bring and acquire working for our company.

Do you enjoy a fast paced environment?

Are you technically savvy and want to use your knowledge in hospitality?

Do you like to keep work flows moving forward?

Then this may be the job for you!

Encore Event Technologies is seeking an Network Services Coordinator who will support the administration of all electrical, internet & telephony related sales, telemarketing, and dispatch efforts in hotels where the Company provides electrical, internet, and telephony services.


Participates in all appropriate meetings with hotel staff, clients, and customers.

Take a pro-active approach to ensure understanding and awareness of major events, clients and customers.

Resolves customer sales and service issues, actions, and resolutions with the assistance of management.

Coordinates and disseminates information and instructions for event specific issues and peculiarities of hotels.

Assists in training Coordinators to be well versed and adaptable to event specific issues.

Keep regular productive communication with the Director of Electrical and I&T Services, Electrical Operations Manager, and I&T Services Manager to discuss tasks, progress, and combined efforts of the E I&T Department.

Develop, implement, and administer standard operating procedures for the Coordinators.

Ensure the E, I & T Coordinator Manager is aware of any issues that would affect daily operations including, but not limited to: staffing, scheduling, assignments, exhibitors, hotel clients and billing.

Process billing and contracts accurately and within established deadlines.

Coordinate with the Company’s Finance Division and the Hotel’s Finance Division regarding billing and collections.

Assist in cross training of all Coordinators in electrical, internet, and telephony services.


Minimum one (1) year of experience in the tradeshow industry and/or telecommunications industry.

Demonstrated working knowledge in using MS Office (Word, Excel, and PowerPoint) and customer service software (EMS and Qengine)

Must have working knowledge of internet, computer products and their functions.

High School Diploma or GED

Associates Degree preferred

Why join Encore:

Encore recognizes our success is dependent on the success of our people.

We are one of the leading Audio Visual solution companies.

We have the most knowledgeable, passionate, and performance excellence employees in the industry.

Encore offers our employees a selection of robust benefits.

We aspire to find the best employees in the Audio Visual industry – individuals with integrity and enthusiasm.

Our Competitive Compensation Package Includes:

A fair, competitive market wage

Medical, Dental and Vision Insurance Coverage

Flexible Spending Accounts

Short-Term & Long-Term Disability

Employer matched 401K up to 50%

A graduated PTO Program

Paid Holidays

Encore, a Freeman company, is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, veteran status or any other protected status.

EEO is the Law (English) EEO is the Law (Spanish)

In compliance with the Americans with Disabilities Act Amendment Act, if you have a disability and would like to request an accommodation in order to apply for a position with Freeman, e-mail .

Inquiries should be limited to disability-related assistance only