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Technical Support


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Location: Austin TX

Company Name: Apex Systems

Occupational Category: 15-1151.00,Computer User Support Specialists

Date Posted: 2020-02-08

Valid Through: 2020-03-09

Employment Type: FULL_TIME

Description:

Technical Support

Long-term, ongoing contract

$15-$16/hr

Qualified candidates will possess the following qualities:
• Candidates must have a proven track record of excellent customer service
• Highly organized
• Ability to multitask
• Candidates must have the ability to adjust due to a rapidly changing work environment
• Effective in team environment
• Punctual
• Schedule flexibility
• Excellent communication and interpersonal skills
• Highly motived and has the desire to progress within the company
• Call center experience
• Long term commitment is a plus

Job Description:
• Support external companies:
• Live face to face video support
• Scheduling TelePresence meetings
• Mailer management
• End user training
• Ongoing internal training
• Global communication
• Provide outstanding customer support to non-technical users
• Responsible for analyzing tickets, contacting the customer to relay pertinent information, incident remediation and/or escalation to Tier 1 Engineering if required
• Business casual dress code

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at employeeservices@apexsystemsinc.com or 844-463-6178