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Student Success Advisor

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Location: Baltimore MD

Company Name: Stratford University

Occupational Category: 99-9999.00,Not Classified

Date Posted: 2020-02-10

Valid Through: 2020-03-11

Employment Type: FULL_TIME


PassionInspirationInnovationDo you live by those? If yes, read on... Job Title: Student Success Advisor Supervisor: Manager, Student Success Last Update: 07.03.2019 PassionInspirationInnovation Do you live by those? if Yes, read on... At Stratford University employees take enormous pride in their work and the work of the University. Stratford is not just your next job -- it is a career where employees find their true calling and feel tremendous joy in making a difference in the lives of others. Every employee is empowered and encouraged to contribute innovative ideas to enhance the student experience and learning outcomes. This is made evident by our motto, "Changing lives, one student at a time." Visit our University blog at Overview: The Student Success Advisor supporting the Manager of Student Success will be responsible for building relationships with students so the Student Success Office becomes the first point of contact for students with any issue potentially affecting their enrollment status. The advisor will provide support for admissions with student onboarding (recruiting), but the primary purpose of the office is to actively manage student retention - provide student support throughout their educational journey. The Student Success Advisor will partner with other departments and his/her peers at other campuses to coordinate specific programs that will support student learning and assist students with both academic and personal issues; providing a one-stop-shop for Student Services for all student populations. The Student Success Advisor is responsible for mastering the various steps of student retention to promote student enrollment, which will include proactive outreach. Functions Essential Job Functions: Support the Manager, Student Success with the coordination of process improvements with all departments to ensure timely enrollment of continuing students to include tracking of quarterly and annual retention/continuing registration goals to ensure the overall campus growth goals are met. Closely monitors students to proactively identify at-risk scenarios and identify opportunities to develop, implement, measure and improve academic success strategies to include: Monitors student academic progress and recovery (GPA and ROP) including comprehensive outreach to students who are at risk of not meeting satisfactory academic progress. Monitors attendance postings on a weekly basis to identify at-risk students and contacts each absent student to assist with possible issues; reports this information to the Campus President, Program Directors, and the Registrar Office. Identifies and resolves barriers leading to student withdrawals or leave of absence requests. Provides advice to students with academic, social and personal problems that interfere with completion of education programs. Determines and interprets student service needs on an individual basis and initiates referrals to the appropriate academic and student support services such as academic tutoring, career guidance and/or counseling. Serves as the initial point of contact for all students who wish to withdraw or take a LOA from the university, and counsel them on their decision Regularly communicates with students who are on STNA or have previously withdrawn to encourage and facilitate continued enrollment/re-enrollment Participates in new student orientations each term that are informative and conducive to student success Support the Manager, Student Success with duties related to Graduation for the campus: initiate all graduation paperwork, ordering of gowns, ensure accurate listing in program, and coordinate campus activities Responsible for supporting student clubs/groups and organizations Collects in-person payments on student accounts Meets with new students to provide FA estimation and determine payment plan options Assist students in reaching FA processor to complete FA applications Assists students and provides guidance with Professional Judgement requests Provides guidance to students regarding the SAP appeal process Provide customer service in determining balances and resolving financial issues Treat all students and faculty with dignity and respect Will uphold high ethical standards when conducting business regarding all students, but especially with special student populations to include international students and students on SAP Remain current on all federal, state and university roles, regulations and policies and ensure they are followed Performs other duties as assigned by Student Success Manager Qualifications The Skills: Proactively solve problems and create new and unique ways to go beyond customary or adequate approaches to completing tasks, providing customer service, and achieving objectives; Adjust positively to situations involving rapidly changing tasks, shifting priorities, simultaneous demands, or transition to different assignments; Outgoing personality, friendly and professional attitude Excellent customer service and commitment to student satisfaction and success Strong personal accountability, organizational skills and attention to detail Strong oral and written communication and presentation skills Ability to work assigned/flexible hours necessary to complete the job on a weekly/term basis Required Education and Experience: A Bachelor's degree Two to four years of progressively responsible job experience, customer service experience preferred Familiarity with higher education organizations and academic policies Preferred knowledge and experience with, or the ability and interest to proactively learn FERPA, Title IV, ADA, and Clery Act programs Organizational Structure: Title: Student Success Advisor Immediate Supervisor: Manager, Student Success Subsequent Supervisor: University Registrar