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Warehouse Operations Manager

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Location: Forest Hill MD

Company Name: Cardinal Health

Occupational Category: 11-1021.00,General and Operations Managers

Date Posted: 2020-02-24

Valid Through: 2020-03-25

Employment Type: FULL_TIME


What Warehouse Operations contributes to Cardinal Health

At Cardinal Health, we're developing the innovative products and services that make healthcare safer and more productive.

Join a growing, global company genuinely committed to making a difference for our customers and communities.

Cardinal Health is currently searching for a Manager of Warehouse Operations for the Baltimore, MD distribution center.

This leader will be responsible for the overall management of the ValueLink (VL) department, our JIT customer base, Quality and Inventory Control and DoD fulfillment.

This position reports directly to the Director of Operations for the site and has 6-8 direct reports, and 40 indirect reports.

The shifts for this position are first and second shift, working with the VL outbound teams.

Shift hours for the main VL teams are from approximately 8am to 10pm, Monday - Friday, with a small team present on Saturdays and Sunday on first shift.

The VL manager normally works a dynamic shift schedule, depending on shift needs, to ensure proper floor time with the entire team on a regular basis.

Standard start time for the VL Manager role is 9am, Mon-Fri, with frequent adjustments to their schedule to see all team members.

The Baltimore distribution center stores and manages approximately 26,000 unique SKU’s with inventory value of $34 million, operating 7 days a week to service our JIT customer base.

Daily outbound volume is approximately 14,000 lines distributed to a customer base of around 1,000.

Service geography includes MD, DC, VA, PA and NC.

The facility serves as a major 3PL hub for Baxter Corp.


Manages staff to ensure product distribution in accordance with customer expectations while meeting distribution center standards of budget, policies, procedures, and quality.

Monitors warehouse productivity, adheres to budget requirements, works towards obtaining distribution center programs and coordinating all necessary repairs.

Recommends and implements programs, policies, and strategies to increase production and efficient space utilization within the facility.

Implements and administers all policies and procedures.

Ensures quality service is provided to the customers, ensures prompt follow-through on customer correspondence related to shipment of merchandise and stock-on-hand.

Handles general employee inquiries and resolves concerns.

Responsible for supervisory and employee population development, training, coaching, counseling and performance appraisals.

Maintains positive employee relations.

Must be flexible with work schedule to be a visible leader and maximize employee interactions for a multi shift distribution operation.

Professional Experience, Qualifications & Attributes

Bachelor’s Degree required

6+ years’ experience developing and managing teams in warehouse operations environment; prior manager level experience preferred but not required

Ability to lead and manage a team of supervisors and associates

Working knowledge of Lean Six Sigma processes preferred (e.g. LSS Green Belt)

Strong knowledge of Microsoft Office products

Functional Capabilities

Manages professional employees and/or supervisors; may manage business support, technical or production staff

Has accountability for managing financial resources

Provides technical guidance to employees

Develops processes and procedures to implement functional strategies

Has in-depth expertise in own job family and knowledge of the related job families

Applies expertise to improve effectiveness and provide guidance to employees in own area

Makes decisions, often difficult and/or unpopular, that impact the work of subordinates within job family; influences subordinates to support decision by presenting rationale/business case

Role models Cardinal Health's high ethical standards and code of conduct

Recognizes development needs and capability gaps in own area and arranges specific projects/assignments to address needs

Proactively identifies talent internally and externally, including participation in succession planning process for job family

Cascades organizational goals through the function/work area to the individual level and ensures individuals understand how they can contribute

Builds confidence and respect of others through a positive and energizing style

Accepts responsibility for establishing goals and achieving results within own job family, holding self and others accountable for results

Manages budget for own area and allocates resources, accordingly, applying knowledge of profit drivers within own area/job family

Interprets internal/external business issues and adapts work priorities in own area

Assists in the definition of strategic plans for own work team/job family or key product(s)/service(s)

Works with customers to anticipate and interpret customer needs and business challenges

Identifies quality and service-oriented customer solutions and shares key learnings with others

Resolves operational problems that impact the effectiveness of own area

Encourages subordinates to strive for operational excellence by continually challenging old methods or ways of thinking and taking responsible risks to maximize results; serves as a role model in innovative thinking and in focusing on quality within work

Works collaboratively with internal/external groups to achieve business results, integrating the diverse perspectives of individuals of different backgrounds; coaches others in the dynamics of effective teamwork

Effectively solicits and explains difficult concepts and persuades others to adopt a point of view; states own point of view

Cardinal Health is an Equal Opportunity/Affirmative Action employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status