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Project Coordinator (Entry Level), Information Technology

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Location: Columbia MD

Company Name: Merkle

Occupational Category: 11-9199.00,Managers, All Other

Date Posted: 2020-02-12

Valid Through: 2020-03-13

Employment Type: FULL_TIME


Company Description:

Merkle is a leading data-driven, technology-enabled, global performance marketing agency that specializes in the delivery of unique, personalized customer experiences across platforms and devices. For more than 30 years, Fortune 1000 companies and leading nonprofit organizations have partnered with Merkle to maximize the value of their customer portfolios. The agency's heritage in data, technology, and analytics forms the foundation for its unmatched skills in understanding consumer insights that drive people-based marketing strategies. Its combined strengths in performance media, customer experience, customer relationship management, loyalty, and enterprise marketing technology drive improved marketing results and competitive advantage. With 5,500 employees, Merkle is headquartered in Columbia, Maryland, with 24 additional offices in the US and 25 offices in Europe and APAC. In 2016, the agency joined the Dentsu Aegis Network.

Job Description:

The Project Coordinator, Information Technology role is an entry level position serving as the primary point of contact for all Merkle Client Solution Onboardings by aiding the communication between the project team and stakeholders. The Project Coordinator will lead on-boarding efforts by coordinating kickoff meetings with Client teams and IT SMEs (Subject Matter Experts), gathering requirements to help guide solution design, manage procurement activities and oversee implementation of the IT solution. This person is responsible for setting delivery expectations and ensuring that the quality of deliverables are met on time and within the established budget.
• Manage all aspects of multiple Client Onboardings from kickoff to implementation
• Document technical and functional requirements
• Ability to multi-task, prioritizes, manage workload and adapt to changing business conditions
• Utilize appropriate processes/templates (deliverables and materials) as required by the methodology
• Proactively identify, track and resolve issues, risks and dependencies associated with projects; leading communication to stakeholders
• Coordinate the work of Client Onboarding implementation to ensure projects remain on schedule
• Work as the main liaison between vendors, project sponsors, and IT
• Actively participate in the development of project management processes and tools for consistent use within the IT organization
• Effectively manage day to day tasks and meet deadlines
• Ability to achieve positive outcomes by managing conflict and challenging situations on a consistent basis
• Provide the highest level of customer service possible
• Rapid personal and career growth

• Bachelors degree required
• 1-2 years project coordinator experience required
• Ability to work independently and drive multiply tasks/projects to completion simultaneously
• Possess interpersonal, negotiation, facilitation, prioritization, problem solving, and decision making skills
• Possess conflict resolution skills with a solid ability to identify stakeholders, assess their needs and manage their expectations
• Possess critical thinking, analysis, and process improvement skills
• Must have strong verbal and written communication skills

Additional Information:

All your information will be kept confidential according to EEO guidelines. At Merkle, we believe that a diverse environment improves us as a community and as a business. We want to foster an environment of growth, where all ideas and contributions are encouraged. We need this culture of courage to continue to thrive in our fast-paced industry. We embrace differences of opinion. We value diversity of experience and thought, which help us to challenge and define industry-leading solutions and support our goal of being a great place to work