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Conference Services Houseperson


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Location: Detroit MI

Company Name: MGM Resorts International

Occupational Category: 11-3011.00,Administrative Services Managers

Date Posted: 2020-02-12

Valid Through: 2020-03-13

Employment Type: FULL_TIME

Description:

Location:Detroit, Michigan Position Summary: It is the responsibility of the Convention Services Houseperson to set-up, break down and maintain the overall cleanliness of the banquet and convention space while providing excellent guest service. All duties are to be performed in accordance with federal, state, local laws, regulations, and ordinances, as well as department and Company policies, practices, and procedures, within the framework and intent of the MGM Grand Detroit Statement. Essential Functions: Sets up banquet, convention and meeting spaces for functions including, but not limited to, tables, chairs, staging, dance floors, linen, water, and glassware. Maintains overall cleanliness and presentation of banquet, convention and meeting spaces including, but not limited to, vacuuming, trash and linen removal. Coordinates proper storage of equipment and props used in the operation of the facility. Assists in guest services such as clearing and resetting tables and breaking down room set-ups during buffet and functions. Reports to supervisory personnel any and all items that are in need of repair or replacement. Promotes and maintains the highest level of customer service to all guests while staying alert to their needs. Responds effectively to guest inquiries related to MGM Grand Detroit and the downtown Detroit area providing excellent guest service. Resolves guest complaints within scope of authority; otherwise refers the matter to management. Notifies supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft. Performs other job-related duties as assigned. Knowledge, Skills and Abilities: 18 years of age or older. High school diploma or equivalent. Six months previous hotel operations experience preferred. Excellent guest service and hospitality skills. Strong problem solving and listening skills. Self-motivated with excellent organizational skills and attention to detail. Bilingual abilities preferred. Ability to handle and maintain confidential information. Ability to lift and carry up to fifty (50) pounds at a time. Ability to push and pull heavy items and equipment. Ability to perform various activities such as constant standing, walking, frequent bending, reaching, kneeling, and squatting. Ability to work in an environment where pipe, cigar, and cigarette smoking is permitted. Ability to multi-task several activities and duties simultaneously. Ability to function and act independently. Ability to work well with people, in a team environment, and to communicate effectively both written & oral. Ability to function in a fast paced environment, under short time constraints, and within established deadlines. Ability to work a flexible schedule including extended hours, weekends, and holidays. Obtain/maintain alcohol awareness certification and food handler?s permit. Associated topics: assistant general manager, assistant restaurant manager, back end, conference, day shift manager, kitchen manager, night shift manager, produce manager, restaurant general manager, shift leader