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IT Account Analyst

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Location: El Paso TX

Company Name: Addison Group

Occupational Category: 11-1021.00,General and Operations Managers

Date Posted: 2020-02-10

Valid Through: 2020-03-11

Employment Type: FULL_TIME


Job Title: Help Desk

Job Summary:

The IT Account Administrator position creates Active Directory accounts for new users and administers access to security groups, distribution lists and file shares. Acts as a backup technical support resource as demand dictates.

Essential Job Functions:
• Creates Active Directory accounts in accordance with IT policy
• Maintains and creates distribution lists and mailboxes in MS Exchange
• Disables AD accounts for employee separations and scrub security group memberships
• Performs assigned tasks relating to maintaining information in Active Directory accounts
• Communicates changes made in AD and Exchange to appropriate groups
• Researches and documents new processes and best practices for the Account Administration team
• Creates employee ID badges
• Follows up on tickets and predefined intervals until resolved

Secondary Job Functions:
• Performs all core helpdesk functions as needed to provide back-up to Helpdesk
• Assists users via remote assistance application
• Troubleshoots basic functions of users workstations and Citrix sessions

Non-Essential Job Functions:
• Participates in and leads proactive team efforts to achieve departmental and company goals
• Adopts values in personal work behaviors, decision making, contributions and interpersonal interactions
• Contributes to a positive work environment by demonstrating cultural expectations and influencing others to reward performance and value "can do" people, accountability, diversity and inclusion, flexibility, continuous improvement, collaboration, creativity and fun
• Performs other duties as assigned

Required Knowledge and Skills:
• Solid knowledge and understanding of IT operating systems, particularly Windows, Exchange and Citrix
• Solid knowledge and understanding of customer service and intrapersonal best practices
• Basic knowledge and understanding of IT best practices
• Basic knowledge and understanding of IT security concepts

Required Education and Experience:
• High School diploma or equivalency degree
• 2 to 4 years of experience in corporate/internal helpdesk environment
• Demonstrated experience with analytical, critical thinking, problem solving, and making solid business decisions
• Demonstrated experience producing accurate and detailed work on multiple projects under time pressure
• Demonstrated experience analyzing and interpreting data
• Demonstrated experience communicating with all levels of management
• Demonstrated experience working in a fast paced and changing environment
• Demonstrated experience with attention to detail, time management, written and oral communication, multi-tasking, and working in a team atmosphere adhering to tight deadlines
• Demonstrated experience discussing complex business and technology issues with business users and customers

Physical Environment:
• This position is primarily an in office position
• Normal office environment

Travel Expectations:
• Local travel may be required for company or career-related meetings, programs, and/or events.

Reasonable Accommodations

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Associated topics: ip, maintain, maintenance, satcom, satellite, server, system engineer, system specialist, system technician, technician