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Customer Service Team Lead

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Location: Houston TX

Company Name: Ultimate Solutions

Occupational Category: 43-1011.00,First-Line Supervisors of Office and Administrative Support Workers

Date Posted: 2020-02-14

Valid Through: 2020-03-15

Employment Type: FULL_TIME


As a leader in the marketing industry, we have obtained our prestigious client base with our innovative campaigns and ability to reinvent ourselves over the years. However- one aspect of our business that we refuse to compromise or change is our commitment to customer service.

We know that the reason we are rapidly expanding is a combination of our satisfied clients, expanding customer base, and most of all- our all star Customer Service Team. Our comprehensive training and opportunities for advancement have allowed our rookie team members to evolve into members of the management staff. As a result, we have big shoes to fill as we hire a brand new team of Customer Service Representatives.

• Effectively communicating with customers to insure that they have a positive experience
• Actively listening to customer needs and tailoring promotions to satisfy them
• Introducing new products by initiating interest in new customers
• Building relationships with new customers and maintaining current customer base
• Gaining in depth product knowledge through classroom training
• Motivating the team and collaborate to contribute to overall success
• Consistently upholding a positive and professional demeanor
• Assist with training and development of new team members

Skills Needed to Succeed:
• 0 - 3 years of prior experience in customer service, restaurant, and/or hospitality
• Exceptional communication skills both verbal and written
• Passionate and eager to learn new skills
• Charismatic and outgoing personality
• Thrives in a team environment and is also self sufficient
• Curious and inquisitive
• Excellent presentation skills
• Leadership qualities
• Ability to adapt to different environments

• High School Diploma or equivalent
• Must be a U.S. Citizen
• Ability to work full time
Salary: $36,500.00 to $54,600.00 /year