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Enrollment Counselor – Remote (38402)

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Location: Louisville KY

Company Name: Wiley

Occupational Category: 21-1012.00,Educational, Guidance, School, and Vocational Counselors

Date Posted: 2020-02-12

Valid Through: 2020-03-13

Employment Type: FULL_TIME


The Company

Wiley Education Services uniquely understands the process of designing and implementing innovative learning experiences and comprehensive solutions that address today s higher education challenges. We provide education solutions, including online program management services for higher education institutions and course management tools for instructors and students. Through trusted collaborative relationships, Wiley Education Services also provides innovative content, technology, services, and insights that support its education partners to achieve improved institutional performance and learners to achieve their goals. For more information, please visit https://edservices. wiley. com/.

What Will You Do?

Our Online Program Management business unit serves as an extension of our university partners. They rely on us to help them acquire students, produce more graduates and deliver better education outcomes. We also partner with corporations, organizations and community colleges to provide access to education programs to upskill and grow their workforces.

A critical part of our success, a University Enrollment Counselor represents a partner university and serves as a guide for prospective online students as they navigate the application and enrollment processes. You are a student prospect s primary point of contact leading up to admission, and you are counted on to provide thorough information about a school s degree programs. You also serve as a link to other departments for students questions about topics like transcripts, tuition and transferring credits. As an Enrollment Counselor, your ultimate responsibility is to support prospective students in pursuing their educational goals.

How Does a Normal Day Look?

You can expect to connect with approximately 100-150 prospective students a day (via phone, email, text or web chat), all of whom have requested information about one of our university partners prior to you connecting. At any one time, you will help guide approximately 75-100 student prospects through the enrollment and admissions processes, helping them understand their degree program options and lead them through the various admissions processes, right up until they begin taking classes.

How Will I Be Supported?

Our Enrollment Counselors are thoroughly and continuously trained on the admissions criteria for their assigned universities, as well as the degree programs that are available. You will also partner with Tuition Planners, Transcript Processors and Transfer Credit Review Specialists as prospective students navigate the enrollment and admissions processes. To help ensure you and your students succeed, you will be supported daily by Enrollment Managers and Application Advocates.

What Do I Need to Be a Successful Enrollment Counselor?
• A bachelors degree
• A willingness to contact up to 150 prospective students a day, while actively guiding approximately 75 students at a time through the enrollment process
• The ability to provide frequent, timely and exemplary customer service to your prospective students
• The understanding to recognize which education degree programs meet the needs of which students
• A proficiency to navigate a customer relationship management system and multiple software systems while communicating with students
• An eagerness to work as a team and, when needed, to engage with fellow employees (Tuition Planners, Transcript Processors, Managers) to guide student prospects through the enrollment and admissions processes

What Is the Work Environment?

Wiley Education Services office environment is a casual one. You ll spend much of your time at your desk communicating with students via phone, text, chat and email. The work is generally sedentary in nature but at times may require standing and walking.

Why Work at Wiley Education Services?

We offer a full range of benefits, including health, dental and vision insurance, short and long-term disability programs, and a number of other insurance products. We also offer a 401k plan, generous paid time off and a tuition reimbursement program. Additionally, employees can attend one of our partner universities, with tuition discounts as high as 75 percent.

Outside of benefits, we offer many opportunities to connect with your co-workers, including social, service and wellness task forces that host activities throughout the year. These committees coordinate our annual company picnic, local charity events, 5K races and much more