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Telecom Field Technician


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Location: Memphis TN

Company Name: GTL

Occupational Category: 19-4091.00,Environmental Science and Protection Technicians, Including Health

Date Posted: 2020-02-24

Valid Through: 2020-03-25

Employment Type: FULL_TIME

Description:

Job Description

This Remote/Home Based Telecom Field Technician position will be assisting our local team in servicing our Memphis, TN customer, as well as other customers around the area.

Under the direction of the Field Service Manager, but working largely independently without and/or limited direct supervision, provide remedial repair, preventive maintenance, and system reliability services. Potentially administer kiosk collection/service activities with customers located geographically throughout an assigned territory.

Responsibilities:

Responsible for overall service of GTL products at assigned customer sites

Prioritizing and planning of assigned service calls

Communicating updates associated with assigned service calls

Escalating problems when appropriate

Interacting in a professional manner with customers to foster positive relationships

Replacing telephony hardware and network components, basic maintenance practices

Pulling cable, mounting network devices, installing telephony hardware

Administer Kiosk service and collections, clearing bill/paper jams, and deposit monies at assigned financial institutions

Basic troubleshooting to include: defining problems, collecting data, establishing facts, and drawing valid conclusions; assisting Technical Support departments with corrective action on deployed hardware and software; developing working knowledge of all operating standards, practices, and procedures

Handle special projects as assigned by the Field Service Manager

Scheduled and/or unscheduled overtime work and call-outs are to be expected

Qualifications

High school diploma or equivalent

Minimum of 2 years of related IT/Telephony Installs and Troubleshooting experience

Proficient with Telephony, Networking, and Wireless equipment, inclusive of copper, CAT 5/6, and fiber optic wiring

Knowledge of wiring color code and fabrication of data cabling

Experience troubleshooting; ability to define problems, collect data, establish facts, and draw valid conclusions

Proficient in Windows OS, Microsoft Office Software, and other software programs that may be required

Must be able to frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 100 pounds with assistance

Must possess a valid driver’s license. The willingness and ability to travel to various customer sites daily with the potential for overnight trips

The work atmosphere will be relevant with access to government agencies, jail, and prison environments, with stringent security guidelines to be maintained at-all-times

Ability and willingness to work the scheduled and/or unscheduled overtime work assignments and after hours call-outs

Additional Information

GTL is an Equal Opportunity Employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, age, disability, veteran status, or any other characteristic protected by law