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Customer Service Representative


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Location: Minneapolis MN

Company Name: Konik PrimeStaff

Occupational Category: 43-4051.00,Customer Service Representatives

Date Posted: 2020-02-09

Valid Through: 2020-03-10

Employment Type: FULL_TIME

Description:

Job Description
Job Description

Customer Service Representative

West Metro | $17
-19/hr | Contract to Hire

Konik PrimeStaff is partnering with a company in the Golden Valley/Plymouth area to fill a Customer Service Representative position. This is a great way to get your foot into the door with a well
-established company that has been around for over 100 years! In this role, you will be responsible for answering incoming calls and providing excellent customer service with any questions the customers may have.

Job duties entail:

-
Assist customers in a specific group of accounts

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Process customer inquiries via phone, email, automated service ticket software, fax and/or mail

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Provide price quotes using standard price sheets, approved formulas or RFQ database

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Enter all RFQ requests from customers into the database daily

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Apply knowledge through catalog material and technical literature in communications with customers

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Conduct contract review for all orders and communicate any issues to the customer

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Responsible for issuing all RGA’s to the customers, closing all RGA’s , sending engineering reports to customers, sending back product and issuing all credits associated with RGA’s

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Process manual order entry

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Liaison between customers and production control, business units and engineering

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Authorize requests for return of merchandise

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Develop a professional rapport with customers

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Special projects as assigned by the Sales Administration Manager

:

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Strong technical aptitude

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Knowledge with hydraulics/power/any industrial product is a plus

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2 year degree or higher is desired, but not required

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Ability to read a print and/or understand if a part will work for the customer's application is preferred

-
Previous customer service
experience

Konik PrimeStaff is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as a qualified individual with a disability, or any other protected class status.

Konik PrimeStaff has been a leader in the technical staffing industry for more than 45 years, providing the fastest and easiest link between employees and employers. Konik PrimeStaff has specialized in placing professional, qualified personnel in Minnesota and western Wisconsin businesses since its inception and maintains a strong commitment to customer service. #ZR