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Cheif Operating Officer

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Location: Portland OR

Company Name: Neighborhood House

Occupational Category: 11-1021.00,General and Operations Managers

Date Posted: 2020-02-12

Valid Through: 2020-03-13

Employment Type: FULL_TIME



SUMMARY: The Chief Operating Officer is responsible for providing leadership for the day-to-day operations of Neighborhood House. Reporting to the Executive Director, the COO will focus on sustainable program growth, operational excellence, and financial stability. With the Executive Director, the COO will seek to enhance the agencys profile and reputation and promote company culture and vision.


Neighborhood house seeks to hire staff with relevant experience, skills and aptitude; a commitment to the power of communities and the common good; strong curiosity and the desire to continue learning; a collegial work style; a sense of humor; and the dedication to work hard toward our mission.

A proven commitment to diversity, equity and inclusion, both personally and in building/shaping an organization that demonstrates this commitment
• The ability to lead and mentor staff from diverse backgrounds with varied skills, experience and supervisory support needs.
• Proven experience in strategic and operational visioning and planning, with a focus on sustainable program growth, and in the successful implementation

of such plans
• An ability to clearly articulate program and financial goals and strategies and to drive results and outcomes
• A minimum of ten years of senior/executive-level management experience successfully leading an organization with multiple large programs and complex financials
• A highly effective communicator who is focused and decisive, yet also inclusive in discussion and decision making
• A proven ability to work successfully with a highly engaged Board of Directors
• Proven experience in developing and managing budgets, analyzing financial statements, preparing forecasts, and communicating financial information to non-financial audiences


Networking and External Relations:
• Build and maintain productive operational and contractual relationships with past, current and (targeted) future funders and partners
• Attend and actively participate (with Executive Director) at key community, industry, and program sector meetings/events
• Be accessible and responsive to program clients who have issues and/or concerns that require attention and resolution beyond the remit of program managers

Program Leadership/Supervision:
• Provide direct support to Program Managers in handling day-to-day operational challenges
• Co-lead (with Executive Director) implementation of the agencys Strategic Plan, including translating the strategy into actionable agency-wide goals for performance and growth
• Lead efforts (with Program Managers) to establish and document both individual program and agency-wide program metrics/outcomes
• Work with Program Managers to identify new business opportunities and program enhancements/financial efficiencies
• Prepare regular program reports for Board and other parties as needed
• Schedule and hold regular 1:1 meetings with Program Managers
• Mentor Program Managers and identify targeted staff development opportunities

Financial Leadership/Supervision:
• Review the monthly financials (including cash flow projections), obtain a clear understanding of any material variances, and develop appropriate action to be taken
• Prepare regular finance reports for Board, and other parties as required
• Ensure that program revenues are adequate to cover program expenses
• Lead the preparation of the annual budget
• Undertake necessary internal control-related tasks such as review and approval of payroll, bank reconciliations, etc.
• Schedule and hold regular 1:1 meetings with Finance/Admin staff

Human Resources Leadership/Supervision:
• Co-lead (with HR Manager and Program Managers) effective recruiting, onboarding, professional development, performance management and retention efforts
• Ensure that regular staff performance reviews and 360s (for agency leadership) occur as part of an effective performance management system
• Ensure (with HR Manager) adherence to HR policies and procedures

• Ensure that the agency is in compliance with all laws/regulations and statutory reporting requirements
• Provide oversight of IT function, facilities management, and general operations

• Minimum of a Bachelors degree in a relevant field
• Formal training in accounting/financial management


Executive Director

• Program Managers
• Finance Director
• Office Manager
• HR Manager

To Apply:

All applications will be held in strict confidence. Please submit a resume and a cover letter that conveys your interest and qualifications for this position. Further, no candidacy will be considered with out the submission of a letter of interest / cover letter