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Escrow Manager

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Location: San Antonio TX

Company Name: Credit Human

Occupational Category: 13-2072.00,Loan Officers

Date Posted: 2020-02-12

Valid Through: 2020-03-13

Employment Type: FULL_TIME


We are seeking an Escrow Manager for the MH Loan Administration Department.

The Escrow Manager leads a tax and insurance escrow processing unit, coordinates with borrowers, tax processing vendor, origination's offices and taxing authorities to on-board and manage accounts, assist or resolve tax/insurance account problems, resolve complex problems related to insurance and taxes, coordinate with vendor to add and delete force place insurance coverage to borrower loans as needed, process insurance billing to customer accounts and the payment to the insurance company.

If you have creation of Metric Reports for Dashboard reporting, maintenance of Capacity Models and application of Crystal Reports experience you should apply with us right away!

• Develop and maintain policy and procedures, management oversight, business continuity and staffing models.
• Oversees daily operations and output of staff by providing accurate role definition, setting performance standards delegating and scheduling work, monitoring performance and giving performance feedback.
• Determine and communicate what outputs (tasks) the immediate subordinates are expected to produce in specific terms (“what” will be accomplished and “by-when” it will be accomplished).


• 3-5 year’s managerial experience.
• 3-5 years’ experience servicing mortgage loans to include payment of tax and insurance and escrow analysis/disclosure reporting.
• Experience in handling negotiable instruments, or processing transactions.
• Knowledge of loan servicing systems.
• Proven ability to meet deadlines and work under pressure.
• Proven ability to work independently to solve complex problems.
• Proven ability to manage, supervise, and lead others to achieve desired results.
• Experience in Vendor Management.
• Proven process improvement / change agent.
• Proven ability to work with a team.
• Proven ability to motivate a team and development of working relationships.
• Proven ability to recognize talent and create stretch assignments.
• Preferred
• Knowledge of MS FICS loan servicing system
• Escrow knowledge for Chattel/Personal Property

Skills & Knowledge:
• Computer skills to include MS Outlook, Word, Excel, Power Point.
• Creation and application of Crystal Reports.
• Detailed oriented.
• Strong collaboration, technical and analytical skills.
• Good oral and written communication skills.
• Creation and maintenance of Capacity Models.
• Creation and maintenance of Metric Reporting / Analysis of Data


• High school graduate or equivalent

• BBA - Management and/or Accounting

Schedule: Monday-Friday, 8:30am-5:30pm

Level of Work: 2C

Credit Human provides employees with many benefits from insurance coverage to college tuition reimbursement.

To get to know Credit Human and learn more about our benefits, visit our careers page at

Credit Human conducts employment background checks that may be used for decisions related to employment with Credit Human. Standard background checks performed on final candidates include NCUA Administrative and Prohibited Orders, ChexSystems, past employment verification, criminal history check on convictions and outstanding arrest warrants within the past seven years. Degree verifications are conducted if listed on the employment application. Additional background checks relevant to the role may include a motor vehicle registration check, credit check, and/or fingerprint card. Applicants must be currently authorized to work in the United States on a full-time basis.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c