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Desktop Support Technician


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Location: Washington DC

Company Name: Infoway Software

Occupational Category: 15-1151.00,Computer User Support Specialists

Date Posted: 2020-02-12

Valid Through: 2020-03-13

Employment Type: FULL_TIME

Description:

Complete Description:
Provides
customer or technical support by collecting trouble tickets, analyzing
issues, carrying out solutions, escalating issues, and tracking to
completion. Experienced with supporting IT desktop infrastructure (Dell,
Windows XP). Responsible for collecting Desktop inventory,
decomissioning unused asserts

Behavior Characteristics:
Excellent inter-personal and customer service skills, motivated, detail oriented and process driven.

Required / Desired Skills

Skill

Required / Desired

Amount of Experience

Expertise Rating

IT Help Desk Desktop support

Required

2 Years

3 - Expert

Configuring and installing WinXP based PCs, printers, and desktop assets

Required

2 Years

3 - Expert

IT asset tracking, monitoring, reporting, decomissioning

Required

2 Years

3 - Expert

Help Desk Ticket tracking and asset management systems (BMC, SDE, Remedy)

Required

2 Years

2 - Proficient

LanDesk

Highly desired

2 Years

2 - Proficient

Norton Ghost

Required

1 Years

2 - Proficient